Information you provide
Depending on the service, we may collect your name, contact details, account credentials, application reference, information you enter in forms and documents you choose to upload. Please submit only information needed for the requested assistance.
How information is used
We use information to create and manage accounts, prepare and track assistance requests, communicate with you, respond to support enquiries, process payments through configured providers, maintain security and meet applicable legal obligations.
Sharing and service providers
Information may be shared with authorised staff who need it to handle your request and with service providers such as hosting, messaging or payment providers where needed to operate the portal. We do not describe this portal as a government system and do not imply that information is submitted to a government department unless the relevant workflow clearly says so.
Sensitive documents
Identity and supporting documents can contain highly private information. Upload them only when required, use a secure device and avoid sending passwords, OTPs or payment PINs to anyone. Access should be limited to people who need the documents to provide the requested assistance.
Retention and security
We retain information for as long as reasonably needed for the stated purpose, support, security, dispute handling and legal requirements. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Cookies and technical data
The portal may use session cookies and basic technical logs to keep you signed in, protect forms, remember preferences and diagnose errors. You can manage cookies through your browser, although some features may not work without them.
Your choices
You may contact us to request access, correction or deletion of personal information, subject to identity checks and applicable retention obligations. You may also choose not to provide optional information, though a requested service may then be unavailable.
Policy updates and contact
We may update this policy when our practices change. For privacy questions or requests, contact us through the Contact page.
Our support team can help with questions about this policy.